FAQ
Orders
1. How do I place an order?
Browse the store, pick your size, add the item to your basket and head to the checkout. Once your payment has gone through, you'll receive an order confirmation by e-mail within a few minutes.
2. Can I change or cancel my order after placing it?
We start preparing orders quickly, so please e-mail us at info@regietto.com as soon as possible with your order number. If your order hasn't been dispatched yet, we'll do our best to amend or cancel it. Once it has left our warehouse, you can still return it under our Return & Refund Policy.
3. I haven't received an order confirmation. What should I do?
First, check your spam or junk folder. If it isn't there, the e-mail address entered at checkout may contain a typo. Get in touch with us and we'll look it up and resend it.
4. Which payment methods do you accept?
We accept all major credit and debit cards as well as the other payment options shown at checkout. All payments are processed securely and your card details are always encrypted.
5. How do I find the right size?
Every product page includes a size guide with measurements. If you're between sizes or unsure, drop us an e-mail and we'll gladly advise you.
Shipping & delivery
6. How much does delivery cost?
Nothing. Delivery is free on every order within the United Kingdom, with no minimum spend.
7. How long will my order take to arrive?
Orders are processed within 1–2 working days, after which delivery usually takes 4–7 working days. Most customers receive their parcel within 5–9 working days in total. Orders placed before 11:00 pm (UK time) are processed the same day.
8. Do you ship outside the UK?
At the moment we deliver to addresses within the United Kingdom only.
9. How can I track my order?
As soon as your parcel leaves our warehouse, we'll e-mail you a tracking number. You can follow your delivery on our order tracking page.
10. My parcel is late, missing or damaged. What now?
Contact us straight away with your order number. We'll take it up with the courier and work on a solution so that you receive your order.
Returns & exchanges
11. What is your returns policy?
You have 30 days from the day you receive your order to request a return. Items must be unworn, unwashed and in their original condition and packaging, with all tags, accessories and documents included. Full details are in our Return & Refund Policy.
12. How do I return an item?
E-mail info@regietto.com with your order number and the reason for the return. Pack the item securely in its original packaging and send it back using a postal service of your choice – we recommend a tracked option.
13. Who pays for the return shipping?
If the item is faulty, damaged or not what you ordered, we cover the return costs in full. If you're returning because you changed your mind or chose the wrong size, the return postage and label are your responsibility.
14. When will I receive my refund?
Once your return has arrived and been inspected, we issue the refund within 14 days to the payment method used for the original order.
15. Can I exchange an item for a different size or colour?
Yes. We offer exchanges for a different size, colour or another product. Simply contact our customer service team and we'll set it up for you.
Still have a question?
Our team is here seven days a week. E-mail us at info@regietto.com or visit our contact page – we aim to reply within 24 hours.
Business information
- Website name: Regietto
- Operated by: SJG ECOM LLC
- Address: 600 E 5th Street, Wilmington, DE 19801, United States
- Company number: 5839472
Contact information
- E-mail: info@regietto.com
- Phone:
Opening hours
Monday–Friday: 8:00–20:00
Saturday–Sunday: 8:00–16:00
We always aim to reply within 24 hours.